Resolved -
This incident has been resolved.
Jan 29, 21:37 GMT+08:00
Update -
We are continuing to work on a fix for this issue.
Jan 29, 18:34 GMT+08:00
Update -
We are continuing to work on a fix for this issue.
Jan 29, 18:24 GMT+08:00
Identified -
The issue has been identified by our upstream provider, with an estimated time to restore (ETTR) of 2 hours.
Traffic has been rerouted to an alternative link to reduce impact; however, the network may not be fully stable during the ongoing restoration.
Thank you for your patience.
Jan 29, 18:14 GMT+08:00
Investigating -
One of our upstream providers has detected an alarm on our Cyberjaya Exchange connection and is currently on-site conducting further investigations.
In the meantime, our team is actively working on rerouting traffic through an alternate upstream provider to minimize service impact.
Jan 29, 17:29 GMT+08:00