Resolved -
We are pleased to inform you that the recent disruption to our service has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.
Apr 23, 17:54 GMT+08:00
Monitoring -
We are reaching out to provide you with an update on the recent network disruption issues that occurred. The saturation on our circuit from Singapore to Taipei was identified as the cause of these problems by our upstream provider team.
We are pleased to inform you that the saturation issue has now leveled off and our network operations team has successfully addressed the issue.
We are closely monitoring the situation to ensure that there are no further disruptions.
Apr 23, 15:24 GMT+08:00
Investigating -
We regret to inform you that we are currently experiencing a network disruption affecting our international connectivity. This issue has been traced back to our upstream provider and is resulting in intermittent access to international services.
We want to assure you that this disruption is being actively addressed by our team, who are working closely with our upstream provider to resolve the issue swiftly. Despite this setback, please be informed that our local services within Malaysia remain unaffected, and operations are running smoothly.
We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Rest assured, we are prioritizing the resolution of this disruption to minimize any further impact on your experience.
Apr 23, 12:17 GMT+08:00